Wolfe Grooming Policies
Grooming Schedule Policy
At Wolfe, we love working with your pets and want the opportunity to truly connect with them. Since dogs have shorter life spans, their perspective of time is different; 6 weeks to a dog is like 8 months to a human being. To truly bond with the dogs, we need to see them more frequently. We want to see most dogs on a 6-8 week schedule.
Groomers often observe changes in your dog’s health and well-being that can help you care for your dog effectively. Dogs that are groomed frequently are more comfortable with the experience, less matted, and are overall happier. Dogs that are in matted or impacted condition can cause skin issues such as irritation, hot spots, and in severe cases, hematomas; matted and impacted conditions not only cause strain on your dog’s body, but on the groomers’ bodies as well. Regular grooming also lets you maintain cute styles and longer hair. We want only the best for our clients and our employees, which means all dogs need to be scheduled at most every 8 weeks, unless otherwise instructed by your groomer. We understand that sometimes things happen and you need to reschedule, but chronic rescheduling that causes your dog to be regularly overdue for grooming may cause you to lose your spot on our books permanently.
**People who live in Michigan part-time, may remain on our books as long as they maintain our schedule policy when they are back with us.*
Cancellations
We understand that schedules can change, but to ensure smooth operations at Wolfe Pet Grooming Studio, we have the following cancellation policy:
Over 48 Hours Notice: No fee for cancellations made more than 48 hours before your appointment.
Within 48 Hours: A fee of $25 per pet for cancellations or reschedules can be applied.
Same-Day Cancellations/No-Shows: A fee of $25 per pet, and make a deposit of $25 per pet for future grooming services.
Emergencies & Habitual Reschedulers
Emergencies: We understand that emergencies can happen. Please contact us as soon as possible if something unexpected arises. We will evaluate these situations on a case-by-case basis.
Habitual Reschedulers/No-Shows: If a client frequently cancels, reschedules, or no-shows, they must make a non-refundable deposit of $25 per pet, per appointment. This can be applied to your groom, or you can keep the deposit on your account for future appointments.
Our Groomers use a gentle and loving approach in handling our clients, therefore our appointments are scheduled so that each four-legged client receives attentive care in a soothing and calm environment. Your spa appointment is a reservation for services and for the individualized attention we provide each pet. We can only take a limited number of appointments each day. A missed appointment is a loss of income to a small business and our groomers.
Medications & Procedures
Please inform us of any behavior-modifying medications your dog is on before their grooming appointment. We DO NOT groom dogs on Trazodone, as it makes the grooming experience harder on their bodies to stand and it hinders the ability for them to learn and be comfortable. We DO accept natural options like CBD and other calming supplements. We also strongly suggest you wait a minimum 48 hours after your dog has had any shots and 1 week for any dental procedures because they will be sore and need to rest. We require a minimum of 2 WEEKS after any spay or neuter appointments to groom your pet.
No-Shows
If an appointment is missed without a 24/48 hour notification, a $25/$50 “No Show”/ “Late Cancellation” Fee will be charged AND a deposit of ½ the grooming cost may be required to reschedule a future appointment.
Late Arrivals
We are only able to perform the grooming services for your pet in the time allotted for your scheduled appointment. If you arrive more than 15 minutes late to your scheduled appointment, we may not be able to perform your scheduled grooming services and you may need to reschedule your appointment so that we can stay on schedule with our other clients. If time allows, an additional fee may apply in order to complete a full groom.
Late Pick-ups
At the time you drop off your pet, we will be able to give you an approximate time for pick up. We will text you as soon as your pet is finished. If you are late (such as after business hours), an additional fee will be added to accommodate the time spent caring for and keeping your pet comfortable until you arrive. Late Pick-up Fees are as follows: $5 for every 10 minutes after a 15-minute grace period after closing hours. If a pet client is left at the store after closing, the pet can be left in the grooming area overnight. If the owner picks up their pet the next day, they will be charged a $100 overnight fee.
Considerations
In order to keep a sanitary work environment, we ask that you walk your dog to relieve themselves prior to your appointment. A clean-up fee of $20 may apply if it is a repetitive problem.
We ask that you please do not pick up your dog before receiving a text or call from us. Your pet will be upset and/or excitable if they see you before they are finished and it may result in an unfinished groom.
De-matting
Pets groomed on a regular basis adjust and cooperate with routine. Pets that are not groomed every 6 to 8 weeks may become matted. Matting occurs from lack of grooming, coat overgrowth, not being brushed routinely, or coat not being combed through prior to getting wet. Additional fees apply for de-matting a pet. When matting is severe and/or close to the skin the only humane way to remove the mats is to clip the coat off to the skin line. In some cases where the matting is not severe and only covers a small area, we can remove them by splitting, thinning, and then brushing them out, 15 minutes of brushing comes with every groom. There is a fee of $15 every 15 minutes to de-mat your pet after the first 15-minute allotted time. Severe matting may require an hour or more. Matted coats are hard on our equipment and in most cases require two haircuts, the first to remove the matted coat prior to bathing and a second to even up the coat after bathing. We do our best to ensure your pets’ skin is cared for, but we are not responsible for health conditions that may be revealed by removing a matted coat such as sores.
Vaccinations
We do not require proof of vaccinations unless our staff is bitten by your pet. Vaccination protocol is up to the owner and their veterinarian; even some veterinarians question how often to vaccinate, therefore we leave it up to each individual owner. As long as you are comfortable with your pet’s level of protection, so are we.
Fleas
Wherever there is animal life in the Dexter Area, there will also most likely be fleas. Let’s face it; fleas and a flea extermination plan are an essential part of pet ownership. They can get them by just walking out your front door.
When you arrive for your grooming appointment, sometimes it is difficult to tell if there are fleas present until we get the animal wet. We will make an effort to contact you as soon as we notice fleas. We will always then do a flea bath. This only kills the fleas that are currently on the pet and does not protect them from fleas once they get home. It is best to wait 2-3 days after their grooming to put liquid flea medication on the skin if that is the type you use.